Business of Betting - Ep 209 - Dillon Borgida

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hagrinBPR Review Date: 2024-04-19 17:35:33
Rating: 5.00

Notes:
1st pod where the guest is on a 2nd appearance in a short time so these second appearances will always be difficult to put a rating on. My opinion - the RIsk Takers pod of Dillon's is better - more time to hit a bunch of discussion points (pod 3x the length than this one).

3:30 - "What is VIP?" - Defines VIP very well.

4:15 - Jason mentions that in his 15 years they have never had a VIP program. "Do you think it's anachronistic?" "I don't know what that word means." Funny line. "The one thing better than doing blow with your client is to be vulnerable with your client." Okay, now I'm awake!

7:10 - Finding VIPs in similar industries - private jet business, club promoters, etc.

9:30 - Dillon asks Jason "On your exchange do you give your exchanges whales a customized service experience?" "No." This is great, just two completely approaches. "The whales of Amazon are on the same rails." This is actually not true. There is a Concierge Service at Amazon for high value items which I have used several times (mainly for club level gym equipment)(11:30 - Jason brings up the concierge term). Jason talks about how Smarkets is "Price, Product, Tech".

14:30 - 1% doing 40-50% of the revenue. "Whales in the US especially are not price sensitive."
20:00 - "85% high touch customer service, 10-15% wining and dining." Jason brings up that Dillon was on Zero Latency too I didn't hear that one, I'm going to guess the Risk Takers one, due to time length, is likely the best representation.
21:00 - Offshore talk. "Credit. Posting up the money. Anonymity, privacy. KYC. Taxes." They both talk about if legals should offer credit which leads into a responsible gaming discussion. A lot of the same talking points, not much new here.
31:45 - Jason and Dillon try and figure out the value of Discord which is super rough.